My Flat-Pack Trauma

[baratron]

One of the pieces of the Unit That Is Going To Become A Crockery-Storer is broken. There is no sign of damage on the box. Therefore, it must have been damaged before it got into the box.

I phoned Ikea to find out what to do, and they said we should just take back the part that was broken. So Alexa drove it over there, only to find that they didn't have one of those in stock, and they'd have to specially order it in. The customer service droid took down my name and number, and was supposed to be calling me about it, but didn't. After a few days, I rang them and discovered that they'd lost the previous form, so another one was filled in. Still no one has rung me. I may have to contact them again.

[rest of post hastily made friends-only]

Comments

[rowan-leigh.livejournal.com]

That's the second Ikea rant I'veread today, the first being by ruthytoothy.

[baratron.livejournal.com]

Heehee! Well, Ikea are usually quite useful, and their furniture is usually not broken; hence my dissatisfaction at the way this is going.

I forgot to mention that they said we could pack everything back into the box and swap it for another one, but that would mean swapping five non-broken pieces and one broken one for six pieces of unknown brokenness. And I'd rather just replace the one broken piece than take the risk that something else would be wrong with the new box.

Alternatives exist, such as making them open the box while we're there so we can ensure the pieces are okay before driving home, but these would involve effort, and it's too damned hot. And Ikea don't even have that excuse, they have air conditioning.