and even more stress

[baratron]

My neighbour, at business address 242A, is trying to change energy supplier from EDF to Scottish Power.
I, at residential address 242, am not trying to change energy supplier.
EDF think that I am and that they're not. And I have to get this sorted out a.s.a.p. before we get cut off (and they get billed twice).
Argh!

How difficult is it to understand the difference between 242 and 242A?

Comments

[syllopsium.livejournal.com]

It's very unlikely that you'll get cut off. More likely is that your neighbour will have mild billing hassles.

Still, if you stick the documentation in an envelope with 'phone them up and fix this please' on the front, and stick it in the letterbox it should get sorted out..

[baratron.livejournal.com]

It transpires that the error is with the National Grid database, where my electricity supply number is registered with an address that does not exist. (242 lower floor instead of plain old 242).

EDF and Scottish Power are now playing the "pass the buck" game. So I told EDF on a call that was being recorded that as far as I'm concerned, I'm their customer so it's for them to sort out, and I did not consent to the transfer of my account. Siiigh.