Damnit.

[baratron]

We should have ADSL, but we do not.

Our ISP has upgraded our account to ADSL. BT have (allegedly) upgraded our phone line to ADSL. We have bought and installed an ADSL modem (which looks like a ray!). But we do not have ADSL connectivity, damnit.

wuzzie is blaming BT - he thinks that the line quality is not good enough for the connection to succeed. And in the meantime I have lost two days' of email.

Comments

[meirion.livejournal.com]

shouldn't bt have checked the line quality before attempting to upgrade it to adsl ? (i believe this to be a two-stage process: the initial check can be done by you from their web-site, and this is able to say definitively "no", "very likely" or "marginal". then if you go ahead with the order for adsl, a bt engineer carries out a more thorough check before actually implementing the switch-over to adsl).

we're classed as "marginal" (close to the limit of distance from the exchange). we'll need to order a second (analog) line anyway, as our current one is isdn and i do *not* want to downgrade that back to analog only to find that we then can't upgrade it to adsl anyway (at that point the bt engineer apparently departs, and it takes about a fortnight to get an appointment to have it re-upgraded back to isdn. nightmare scenario ;-))

hope it gets sorted, anyway (i would have said "soon" but nothing involving telcos ever happens soon, so there's no point wishing for that :-/)

-m-

[baratron.livejournal.com]

It would appear that BT were simply lying when they told PlusNet that our phone line had been upgraded. Tonight we managed to get the connection working almost immediately (Richard had made a small error in a config file, ie. he left out a closing "!).