Damnit.

[baratron]

We should have ADSL, but we do not.

Our ISP has upgraded our account to ADSL. BT have (allegedly) upgraded our phone line to ADSL. We have bought and installed an ADSL modem (which looks like a ray!). But we do not have ADSL connectivity, damnit.

wuzzie is blaming BT - he thinks that the line quality is not good enough for the connection to succeed. And in the meantime I have lost two days' of email.

Comments

[lovingboth]

The perils of going with the new 'DIY' ADSL? How do they test the line quality before selling you all this?

When we had the VDSL that HomeChoice use - effectively the old 'we do it' ADSL - we had the full "BT engineer turns up, fits it, discovers the 'whoosh test' (the definitive line quality test) isn't working at the exchange, unfits it and goes away.. comes back, fits it, whooshes it, goes 'it's marginal, but it works', and leaves.." job. Cost either £40 or £80, including modem and HC box.

The upside of which is that it does work, and when it began to have some trouble last year, they had to do well over a thousand quids worth of work in replacing cables outside and rerouting them to get it working again.

[baratron.livejournal.com]

I actually have no idea how they test the line quality, but it takes about a week in total from when you first order it until the connection is active. PlusNet recommend that you don't order an ADSL modem until you have the final confirmation that the connection is there. Even then, it was three days after we had received that confirmation until the line actually worked - so BT clearly lie.